FAQ

Frequently Asked Questions 

When can I pick up my order?

Most of my products are ready to ship and will likely be ready within 48hrs. However, any customizations will likely add some time if it is not a product already made (customizations will be specified in the product description if it is made to order). You will be sent a confirmation when it is ready. Please bring confirmation of your order with you for pick up.

 

Do you deliver? 

If you’re within my delivery limits, you’ll be given the option for ‘local delivery’ at check out. See below for delivery fees.

Orders: 

• Up to $60 - $5 delivery fee
• $60+ FREE local delivery

 

I want a piece created that you’ve previously made, but with some customizations (size, colour, rope type, pattern, etc.). 

I am more than happy to remake pieces I’ve already designed with customizations for you. It’s great to see how a few simple changes can alter the whole style of a piece. If you see something on my site or social media that you like, please contact me and I will see what I can do. 

 

"I found this macrame on Pinterest or Instagram that I want you to make for me." 

I am always open to new designs and customizations. That being said, I will not blatantly copy another artist’s work. We can discuss what elements of design you like in the product and we can come up with a plan to create something new, to suit you. If it is something that I don't specialize in, I will direct you to another artist or shop. 

 

What is your return policy? 

I currently do not accept returns. If you have any questions or concerns regarding a product, or a problem with your order please contact me directly.